Shipping policy

For a UK online clothing store, a good returns policy should protect your business while complying with UK consumer law. Here's a practical policy that many independent clothing retailers use.

Returns & Refund Policy

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At RASM, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns

You may return eligible items within 14 days of receiving your order.

To be eligible for a return, items must:

  • Be unworn, unwashed, and unused.

  • Have all original tags attached.

  • Be returned in their original packaging where possible.

  • Be free from perfume, makeup, stains, pet hair, or any signs of wear.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned unless they are faulty:

  • Custom-made or personalised clothing.

  • Altered garments.

  • Gift cards.

  • Earrings and other pierced jewellery (if applicable).

  • Items marked as "Final Sale" or "Non-Returnable."

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 48 hours of delivery with:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the item.

If the item is confirmed to be faulty or incorrect, we will arrange a replacement or refund and cover the return shipping costs.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method within 14 days.

Original shipping charges are only refundable where required by law or if the item was faulty or sent in error.

Return Shipping

Customers are responsible for return postage costs unless the item is faulty, damaged, or incorrect.

We recommend using a tracked postal service, as we cannot be responsible for returns lost in transit.

Exchanges

We currently offer exchanges for different sizes or colours, subject to stock availability. If your preferred item is unavailable, a refund will be issued.

How to Start a Return

To request a return, please contact us at:

Email: support@rasm.co.uk

Please include:

  • Your order number.

  • Your full name.

  • The reason for your return.

We will provide instructions for returning your order.

A few recommendations for your store

Since you're selling Asian clothing, including bridal and party wear, you may also want to include:

  • Custom-stitched or made-to-measure outfits are non-refundable unless faulty.

  • Bridal wear may be final sale or subject to different return conditions because it is often made to order.

  • If you sell ready-to-wear suits, you can allow returns within 14 days provided the garments are unworn and have their tags attached.

This approach balances customer confidence with protecting your business and aligns with UK consumer law. Before publishing, replace the placeholder email address with your business contact details.